OneStopPipeShop’s Return Policy
We only accept returns on damaged and wrong-shipped items.
We do not accept returns on used products.
All returns MUST have a valid RMA number.
Cancellation of orders before getting processed will lead to a 20% restocking fee.
Shipping Charges are not refundable.
Items other than 1StopPipe products are not justified or warranted by us. You need to place a claim for warranties on the brand company’s website.
“Change of Mind” once an order has shipped, a change of mind does not warrant a return.
Please understand that with the arrival of COVID-19, additional protection of your health and our other clients’ health is important. So, for that reason, we must make sure that we do our best to protect each and every one of us.
Refunds Due to Seller Error:
If the return is due to our shipping error where we send the wrong product or color, we will send you a shipping label, and you simply need to drop the package off at the post office. We are not able to accept returns, exchanges, or offer full or partial refunds for products that have been used.
Please inspect all items prior to use, once used they cannot be returned for any reason. If you decide to send an item back, please be sure to pack it the same way it arrived to ensure that it does not break on the way back to us.
When you return a wrong-delivered item, we recommend you buy shipping insurance when returning it. If the product gets broken during the return from you we will not be able to provide you with a refund. We will give you a refund only when we receive the product intact and unused.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (4 to 8 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (3-5 business days).
What to do if your product is damaged upon arrival:
We at One Stop Pipe Shop work very hard to properly pack and ship all orders to prevent them from breaking. Our packing methods ensure that your glass pieces will arrive at your doorstep safely and in perfect working condition. We believe a good business is one that stands behind its policies and resolves any errors in a timely fashion. In the unlikely event that your package arrives damaged, please make sure you take the following steps to ensure getting a replacement is quick and easy:
Step 1. E-mail us at Support at OneStopPipeShop.com within 48 hours of product delivery with your order number and a description of the order issue please.
Step 2. Take photos/videos of the damaged product, the package it came in, and the label present on the packaging box, and attach them to your return request email. Please do not send large photos as we do not download files for security reason and the images must be viewable on an 8 inch table screen. Thank YOU!
Step 3. Once we receive the mail with valid proof we’ll examine it and get back to you.
Step 4. If it is clear that a new piece or part is required, we will immediately get on it and get it back out the door to you asap!
If you have any questions, please let us know at Support at OneStopPipeShop.com
Thank you and we look forward to assisting you!