FAQs

I’d love to do a product review of your most awesome products.

And we would love for you to do a review of one of our awesome products. If you have an established YouTube channel, please email us your name, a link to your YouTube channel and what products you’d like to review. We can check it out and get back to you if it’s a fit.

Got a suggestion?

Excellent! Let us know by sending a message to us via our Contact Us Page HERE, or an email at Support at OneStopPipeShop.com

When will my order ship?

We try our best to ship all of our orders as quickly as our warehouse can possibly pack and ship orders. We work Monday – Friday packing orders, so we’re doing our best to ship as soon as possible, typically within 48 hours (not including weekends and holidays). And if you’ve already placed your order, you can use your email address and order number to check your order status via your account.

How do I use the water pipe, bong or another piece that I bought from you?

Google it. I know it sounds like we are being wise ass but we aren’t! There’s a ton of great videos on YouTube, and other websites that will answer any of your, “How do I smoke?” questions for just about any product. But if you really can’t figure it out, email us and we’ll try to explain things.

How can I figure out the size bowl, nail or dome needed?

First, you need to know what size the receiving piece is that you’re trying to fit something in to. The most common sizes are 10mm, 14mm and 19mm. Measure across the largest part of the opening of your piece using the metric side of a ruler. Purchase the corresponding size bowl, nail or dome.

How do I get my coupon code and use it?

Just enter the code at checkout in the coupon code box and it should be applied. Sometimes you may have to have certain items in your cart for the code to work, depending on the special or deal that’s going on. Maybe if you sign up for our email list, you’ll get some sweet specials emailed to you sometimes, maybe. 😉